FAQ
Frequently asked questions
π¦ What are the shipping options?
- Currently, our merch can land in the US, Canada, Mexico, and El Salvador, thanks to our production hubs in North America. We're also laying the groundwork to start manufacturing in Europe - so our EU friends, stay tuned! We charge a flat shipping rate of $4.95 for all items, but if your order tops $89, we'll ship it for free.
When will I receive my order?
- We typically take 1-3 days to process orders, not counting weekends. If you're shopping from within the USA, your order should reach you in about 7-10 working days. For our international customers, your items will take a bit longer, arriving within 10-15 working days.
Where is my order?
- Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.Β
πΏ Are you thinking green?
- Absolutely! At MoonPrint, protecting the environment is a priority. We employ Swedish Coloreel embroidery technology, which drastically reduces water usage by 97% compared to traditional methods. Wherever feasible, we opt for eco-friendly products, utilizing organic or recycled cotton for our prints and embroidery. Plus, we prioritize green transportation methods to minimize our carbon footprint. So we have it covered if you care. And if you don't, that's fine too.Β
How are your products made?
- Our products are created on-demand when you place an order. This approach is not only more sustainable but also avoids the need for excess inventory across the globe. By producing goods this way, we help reduce overproduction. Thank you for making responsible purchasing choices!
What is the return policy?
- If you need to return or exchange an item, please visit our Returns & Exchanges page for detailed instructions on how to proceed.
How do I make sure I order the right size?
- Choosing the right size is key to enjoying our gear to the fullest. To help you nail the perfect fit, check out our detailed sizing chart linked on each product page. This chart includes measurements and size recommendations. If you're between sizes or need more guidance, our customer support team is always ready to assist. Just drop us an email at hello@moonprint.xyz, and we'll help you find your best fit!
What do I do if I never received my order?
- If your order hasnβt arrived within the estimated delivery time, please check your tracking information for any updates. If there are no recent updates or if the tracking shows as delivered but you havenβt received it, please contact us at hello@moonprint.xyz. We'll investigate the issue and work quickly to ensure you receive your order. Rest assured, we're here to help resolve any delivery problems you might encounter!
What do I do if I received a defective order?
- We strive for the highest quality in all our products, but if something slipped past our checks and you received a defective item, we apologize for the inconvenience. Please email us at hello@moonprint.xyz within 30 days of receiving your order with a description of the defect and supporting photographs. Weβll arrange for a replacement or refund as quickly as possible. Your satisfaction is crucial to us, and we are committed to resolving any issues promptly.
π How do I contact your company if my question isnβt answered here?
- If you have any questions or need assistance, please contact our support team atΒ hello@moonprint.xyz. We are dedicated to providing excellent service and ensuring your satisfaction. We look forward to assisting you!